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Frequently Asked Questions

What if I didn't get a verification email?

First check your spam folder in your email box to see whether it was sent there. Then open the WeddingScan app again and verify the correct email address was typed. If it was incorrect, login using a different account and set up another account using the correct email address. If you still do not receive a verification email, then email support@weddingscan.com.

How do I scan an item?

Press the Scan icon on the iPhone app, and the barcode capture window will open. Hold the capture window over the product's barcode for about 10 to 20 seconds, and the scanner will automatically capture the barcode information and will pull up the item description.

If the automatic barcode scanner does not effectively capture the barcode information, use the manual barcode input button to manually type in the barcode, and the item's information will then be registered.

Do my scanned items automatically go to my online registry?

Yes. The iPhone app and the website automatically sync in real-time.

How do my friends and family view my registry?

You can send them an email with your unique WeddingScan URL and they can simply follow the link to your personal registry list, or you can tell them to visit WeddingScan.com, and they can search by name for your registry.

What if I have a problem with a product or want to return a product to Amazon or another store?

You will need to contact Amazon or the store the product was purchased from to handle any returns. WeddingScan is only involved in the facilitation of product information, not any product purchasing transactions.

The bride and groom want to use the same account but have different iPhones. How do they manage the same account?

For now, simply use the same username and password to manage the account. Updates allowing different users to sync their registries will be made later.

Where can I go if my question isn't answered here?

Please go to the Feedback page under the Help page on the WeddingScan website and go to the Feedback Forum and submit your question or idea.